FAQs

Our goal is to ensure hiring a Vehicle from us is as simple as possible. We have tried to answer all possible queries regarding our fleet and our service to you. Still need help after reading these? Please contact us and we will be more than happy to help.

Our Fleet

Do you cover all the mining specifications for light vehicles?

We cover all the major specifications including QGC, Santos, Arrow Energy, BMA, and APLNG. We will work with you to review the specific requirements of your site to ensure your Vehicle meets all requirements. Also, because we have our own workshop and team of qualified mechanics and fitters, we are able to change vehicle specs to meet any mine site requirement.

Are your vehicles well maintained?

Yes. Drawing on industry-leading maintenance expertise, FleetCrew technicians perform consistent, quality, preventative maintenance to reduce cost and risk of breakdowns. This ensures that small issues don’t turn into time consuming larger ones.

How old are your vehicles?

Our fleet of quality Toyota Vehicles range in age from less than 1 year old to less than 4 years.

Do you provide Weed & Seed certificates with your hire vehicles?

All our hire vehicles receive extensive detailing before each hire. We also have qualified inspectors in our team who are able to issue Weed and Seed Certificates and/or Weed Hygiene Declarations upon request.

Do you allow towing?

All of our 4wd hire vehicles and a selection of our 2wd hire vehicles have tow bars fitted. You can tow within the Vehicle Manufactures’ allowable towing limits. If you are planning to tow with our Vehicle, it is best that you inform us so that we can check all towing connections and also ensure you have everything you need including an electric brakes controller or other requirements.


Hiring a Vehicle

Do you hire vehicles to the public for personal use?

Yes definitely, we have a broad range of vehicles available for personal and recreational use. Whether you need a 4wd for a trip around Australia or just to Fraser Island, a 12 seater bus to show some visitors around SEQ or a car while yours is out of action, we have a vehicle for you.

Who can drive the vehicle?

For non-account customers, the licensed driver or drivers identified on the rental agreement may drive the Vehicle.

For our account customers, such persons who have been authorised by the Hirer to drive the Vehicle provided that they comply with Clause 6(B). Conditions under which permitted drivers are not entitled to drive the Vehicle include:

  • They do not hold a license to drive Vehicles of the same class as the Vehicle.
  • Their blood alcohol concentration exceeds the legal limit.
  • Any of the information provided by the Permitted Driver is false.
  • The driver is under 21 years of age, unless the Hirer provides FleetCrew a certificate of currency showing that relevant insurance has been taken out by the Hirer to cover that person and the Vehicle whilst that person is driving the Vehicle.
What is the standard Damage liability amount included in your hire rates?

All our Vehicles are comprehensively insured. If you damage the Vehicle the following Damage Liabilities apply (subject to complying with the Terms and Conditions of the Rental Vehicle Agreement)

4WD Vehicles – The maximum amount payable in the event of damage is $5,500 per incident.

2WD Vehicles – The maximum amount payable in the event of damage is $3,300 per incident.

Trailers – The maximum amount payable in the event of damage is $1,550 per incident.

Can I reduce the Damage Liability amount?

Yes! You can take out Damage Waiver Reduction to reduce the amount of damage you are liable for per incident.

4WD Vehicles – $11 per day to reduce the Damage Liability to $2,750 per incident. $22 per day for Maxi Cover to reduce the Damage Liability to $1,100 per incident.

2WD Vehicles – $11 per day to reduce the Damage Liability to $1,650 per incident. $22 per day for Maxi Cover to reduce the Damage Liability to $825 per incident.

Trailers – $2.20 per day to reduce the Damage Liability to $550 per incident.

Can we have our own insurance?

Yes you can use your own insurance. A certificate of currency noting Commercial Fleet Rental Investments Pty Ltd t/a Fleet Crew as an interested party will be required.

Can we use our own sticker decals?

Yes. For short-term hire there is a charge to remove our decals dependent on the Vehicle type and rental period. For long term hire there is no charge to remove our decals. It is fine to use your own decals on the vehicle however we do charge if any damage results from their removal at the end of the hire.

Do you deliver the vehicles?

We have a team of reposition drivers who can deliver the Vehicle(s) hired to your location anywhere within Australia. If the hire period is less than 90 days, charges include fees for the driver, accommodation, fuel and transport back to Brisbane. For periods over 90 days, talk to us and we can work with you to get the Vehicles to you in a timely and cost efficient manner.

Is there a minimum hire period?

For our commercial customers we have a 1-day minimum hire period. For our recreational customers we have a minimum 4 day hire period during Easter, a minimum 5 days during the Christmas / New Year period and a minimum 3 days at all other times. The daily hire rate for each vehicle is reduced the longer you hire the vehicle for. Therefore our long-term daily hire rates are much cheaper than our 1 day hire rate.

Are the hire agreements flexible with respect to duration? Am I locked into a contract?

Our customers are never “locked in” to their hire agreements. You can return the Vehicle at any time with no hidden fees. You will simply be charged a higher daily rate equivalent to the time period you have hired the Vehicle for. For example, if you have hired the Vehicle for 60 days and return it early, the time you have had it for will be charged at a higher rate applicable to the actual hire period.

Do you have a set number of kilometres allowance per day?

We have unlimited kilometres for all our hire Vehicles. We like to keep it simple so that you don’t get any nasty surprises at the end of your hire.

Do you supply camping equipment for hire?

We don’t provide camping gear as we are focused on supplying reliable and great quality 4wd vehicles. Here is a link to a company that does provide camping gear for hire. http://www.aussiecampinghire.com.au.

While a vehicle is on hire

What happens if the vehicle requires maintenance during our hire period?

When on hire, we keep in regular contact with you to monitor upcoming scheduled maintenance or to arrange repairs as required. When we identify the need to conduct servicing or repairs, we work with you to determine the most convenient time and location to the have the work carried out.

What if I go through a Toll?

The number plates of all our hire Vehicles have been registered. We receive toll bills at the end of each month, which we then allocate to the appropriate customer. No hidden fees – there is no administration fee for this service.

Can I receive IVMS reporting?

The set daily rate includes all reporting requirements and is distributed to the designated person approved by your company. If you require additional reporting we can work with you to discuss your requirements and if necessary agree on an additional charge.

Does the vehicle need to be returned cleaned?

No. On site at our workshops we have washing bays where we will clean the Vehicle to our stringent standards. We do have an expectation that Vehicles will be returned in a condition relevant to the purpose. If the vehicle is returned in an unsatisfactory condition we reserve the right to apply additional cleaning charges. We also request if possible that the recreational vehicles have an underbody wash to remove any salt water to preserve the condition of our vehicles.

Are the vehicles allowed off road?

Our Vehicles are allowed off road following local regulations and on existing tracks.

Can I drive on the beach?

Yes, our recreational 4WDs are permitted off road including the beach. The hirer is responsible for obtaining all relevant permits and obtaining information on the local regulations.

Am I allowed to take a recreational hire vehicle to Fraser Island, Moreton Island and Stradbroke Island?

Definitely! We have a fleet of recreational vehicles fitted out to suit driving on the Islands and our vehicles are allowed on ferry crossings. The hirer is responsible for obtaining all relevant permits and obtaining information on the local regulations.

What happens if I have an accident?

If you have an accident, after making sure everybody is okay, please give us a call on 1300 551 400 and follow all the normal necessary procedures to document the incident. We are here to assist and will work with you to make all the arrangements including towing if required. All our vehicles are registered with RACQ with 24 hour break down assistance coverage all over Australia.

What happens if the car breaks down?

If you have a break down, please give us a call on 1300 551 400. We are here to assist and will work with you to make all the arrangements to get you back on the road. All our vehicles are registered with RACQ with 24 hour break down assistance coverage all over Australia.

Our Customers’ Fleet

Do you provide mechanical repairs and services for other vehicles other than your own hire vehicles?

For our customers, we offer access to our maintenance program – access to experienced technicians who provide a holistic approach to maintenance services for your fleet. Using our technicians and workshops means faster turnaround and consistency in maintenance of Vehicles. Find out more about how we can help maintain your Vehicles here.

Are you able to complete Weed & Seed washers and provide certificates for other vehicles as well as your hire vehicles?

We can complete Weed & Seed washes and provide Weed and Seed Certificates and/or Weed Hygiene Declarations for our customers’ Vehicles on site at our workshop in Enoggera, Brisbane.

About Us

Where are you located?

Our key locations are in Enoggera (Brisbane), Dysart and Mt Isa. See where our head office is on a map.

Can I see your full terms and conditions?

Of course! Please find the full terms & conditions for all customers.

All Customers Terms & Conditions